Back to Home

Privacy Policy

Last updated: December 2024

1. Introduction

Arqanex Ltd ("we," "our," or "us") operates the NeuraDrive mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you create an account, we may collect:

  • Name and email address
  • Phone number (optional)
  • Account credentials

Vehicle Data

When you connect your vehicle via OBD2, we may collect:

  • Vehicle Identification Number (VIN)
  • Diagnostic trouble codes (DTCs)
  • Real-time sensor data (RPM, speed, temperature, etc.)
  • Vehicle make, model, and year

Usage Data

We automatically collect certain information about your device and usage of the App, including device type, operating system, and app interactions.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain the App's functionality
  • To analyze your vehicle's diagnostic data and provide insights
  • To send you notifications and updates
  • To improve our App and develop new features
  • To respond to your inquiries and provide customer support
  • To detect and prevent technical issues or fraud

4. Data Storage and Security

We implement appropriate security measures to protect your personal information. Your data is stored on secure servers and transmitted using encryption (TLS/SSL).

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • With your consent
  • To comply with legal obligations
  • With service providers who assist in our operations (under strict confidentiality agreements)
  • To protect our rights, privacy, safety, or property

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Export your data in a portable format

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your data within 30 days, unless retention is required by law.

8. Children's Privacy

Our App is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: